10月龄婴儿在展馆内喝奶瓶被赶，上海动物园致歉

近期，有游客在上海动物园喂10月龄婴儿喝奶瓶时被赶，引发网友讨论。6月30日，“10月龄婴儿在展馆内喝奶瓶被赶出”一事冲上热搜。

Recent reports about an incident at Shanghai Zoo, where parents feeding a 10-month-old baby with a bottle were asked to leave, have sparked widespread public concern.

6月30日22时许，上海动物园发布通告称，经查，2025年6月14日，游客茅先生一家在该园科学教育馆展厅内给婴儿用奶瓶喂奶，现场工作人员服务意识不强，劝阻茅先生及其家人在展厅喂奶过程中处理不当，双方发生言语冲突。

上海动物园表示：“我园对工作人员教育培训不够到位，对茅先生的投诉处理不够有效，给茅先生及其家人造成伤害。对此，我们深表歉意。”

上海动物园表示，事件发生以后，该园与茅先生积极沟通、表达歉意并听取意见，目前已得到了茅先生的谅解。“我园将深刻吸取教训，完善服务设施，加强人员培训，提升服务意识和人文关怀，使游客感受到更有温度的游园体验。”

On Monday evening, the zoo issued a statement apologizing for the incident, pledging to learn from the experience, improve service facilities, strengthen staff training, and enhance service awareness and humanistic care.

An investigation found that on June 14, a visitor surnamed Mao and his family were feeding their baby with a bottle in the exhibition hall of the zoo's Science Education Center. The zoo said the on-site staff showed poor service awareness and handled the situation improperly while attempting to dissuade Mao and his family from feeding the baby in the hall, leading to a verbal altercation. The zoo acknowledged that staff training was inadequate and that its response to Mao's complaint was ineffective, causing distress to him and his family. The zoo expressed deep regret over the incident.

据新闻晨报申度新闻此前报道，6月14日，茅先生夫妇带10个月大婴儿游园，孩子饥饿需喂奶。园内唯一母婴室位于大门外，步行需15分钟，家长遂进入有空调的科学教育馆角落用奶瓶喂奶，遭工作人员以“禁止饮食”为由驱赶。

6月24日，茅先生接到上海动物园的电话。“对方表示，他们的工作人员依规履职，无需道歉。而且还坚称大门外有母婴室，游客应该到母婴室喂婴儿。”

来源：北京日报 上海动物园微信公众号 新闻晨报·申度新闻 环球时报

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