36氪获悉,据圆通介绍,今年双11全国揽收量达数十亿件,这些包裹通过引入阿里通义千问打造的AI应用顺利完成投送,覆盖语音客服、快递助手、及地址解析等场景。除圆通之外,顺丰、中通、申通、韵达等头部物流企业也已全部接入阿里AI。
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