【重磅干货】9个外贸业务邮件经典英语模板，附带解析

各位外贸小伙伴们，你们有没有遇到这样的困扰：发邮件给客户，客户经常都不回复，是客户忘记啦？放假啦？还是邮件进垃圾箱啦？还是不想回复？心累啊。。。

今天小编就给大家整理了各种情况下跟踪客户的外贸邮件模板，保证事半功倍！

1 发了开发信后客户没回音，“催”！

Dear Alex,

Sorry to trouble you again!

Please find my mail below. Could you please kindly check by return today？Because we'll be on holiday from May.1st to 3rd.

Thank you in advance!

Best regards,

Cindy

2 展会上遇到客户写的开发信

Hi ***,

How are you doing? Glad to get your name card from HK fair.

This is Sandy from ***. We specialized in parking sensor system, and all our products with CE/FCC/FCCID approved!

Regarding the FUN MINI DVR your selected on the fair, pls find the details with best offer in attachment.

Hope to get good news from you! Thanks.

Best regards,

Sandy

Sales assistant

需要说明的一点，你在展会上拿到过客人的名片，而且客人曾经对某一款产品感兴趣，那简直是一个相当好的机会！只要你把握住了，成交可能性是很大的！这种情况下，你特别要标注出他在展会上选的东西，而且主动提供详细资料和报价，这一点至关重要！

客人很忙的，同一个产品，他会收到很多很多邮件，恐怕根本没空回复或主动联系你，所以你一定要主动出击，提供完整的资料和好的价格，然后跟进，赢得他的信任！

3 寄样品运费让对方出的委婉邮件

Hi ***,

Thank you so much for your kind reply!

Sure, samples will be prepared soon. Could you pls give me your courier account? Such as FedEx, DHL, UPS, TNT, etc. Each one is ok. I'll inform you the tracking number after parcel picked!

Please contact me if further questions. Thank you!

Kind regards,

Cindy

4 客户嫌价格高时，你的回复

Dear ***,

Thank you so much for your kind mail!

Sure, our models with top quality, and think all of them meet the quality level in your local market! If the price is not suitable in your price range, could you pls accept to do a little change? The price will be reduced 3%. That is, EUR2.13/pc.

Please don't worry about the quality. Price is important, but quality counts for much more!

Here is just a little change, the original length of the flashlight is 102mm, and now we just make it short, 89mm instead! And then, the total cost will be reduced 3% because of the material saved!All the luminosity and the body look the same! I think it's workable for both of us. Any comments?

Best regards,

Cindy

对策：让他知道你的价格没有报高，不是人家一说便宜点，你嗖一下给人家少了一半价格，而是改变产品规格，比如包装由好的改次的，长度改短点，重量要少点，或者功率低点。

5 发了PI后客户没回信，还是“催”！

Hi ***,

Sorry to trouble you again!

Regarding the PI dated on ***, could you pls sign and confirm by return asap？Because we need plenty of time for arranging mass production!

It's a long time since I have got your reply last time. How is everything going on? If anything changed, pls keep me posted!

Thanks and best regards,

***

6 寄了样品感觉客户满意，但没有回音

Dear ***,

Sorry to trouble you again!

Regarding the project we discussed last time, could you pls confirm by return today? Because we need plenty of time for mass production. P/I will be sent to you asap after your confirmation.

If anything changed, pls keep me posted! Thank you!

Best regards,

***

或者用精简版

Dear ***,

What about the final decision about our samples? We need your comments to go ahead!

Thank you!

Kind regards,

Renee

*** Co. Ltd.

Tel: ***

Fax: ***

Mail: ***

Web: ***

7 客人死命砍价时回复的邮件

Dear sir,

Pls find the re-checking the price as follows:

1) Super grade, USD***, give you a special discount of 2%

2) A grade, USD***, similar as super grade, but price much more competitive.

Hope we can deal. Thank you!

Rgds,

这时你不能一下子给人家底价，可以用采购数量来给他打个小折，这样就算价格低了，数量上也补点进来。

8 客户是中间商，发邮件让他别忘了你

Hi ***

Thank you for your prompt reply!

Please keep me posted for further details.

Kind regards,

***

9 客户要来！发邮件确认联系方式！

Hi ***,

I'm so glad to hear that you'll be in China soon, and hope to have a face-to-face meeting with you!!!

Could you pls give me your time schedule and cell phone number? We'll arrange to pick you up from the airport!

My cell phone is ***. Pls call me if any questions. Thank you!

Kind regards,

来源：外贸英语口语大全

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