支招小作文(183) I 静态柱 四个方面患者服务满意度

May 8 , 2024

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[2024/ 4/ 27] The chart below shows the result of a survey of patients who stayed in different wards of a hospital and replied “very good” about various aspects of their hospital experience.

【主体段分段】：

蓝色+灰色一段（满意度较高）

橙色一段（满意度较低）

**文中语言点提示：生活化描述

【开头段】

The bar chart compares the rate of patient’s positive response in terms of hospital staff, waiting time, treatment quality and quality of after-service for three wards in a hospital.

【概述段】

It is clear thatHolly Wardperformed the best.Also, among all the four aspects, patients from all the three wardswere most satisfied withquality of treatment.

思路要点：

- 蓝色(Holly Ward)满意度最高

- 三个病房中的患者都对quality of treatment最满意

【Body 1】

Looking at the information in more detail, we can see thatHolly Ward and Maple Wardreceived higher levels of satisfactionin all the four criteria. Remarkably, roughly 90% of the patients from Holly Wardexpressed satisfaction withits staff, quality of treatment and aftercare.Althoughthe queuing time of this wardwas only favored by75% of the surveyed people, it stilloutperformed the other two hospital wardsin this respect.The results in Oak Ward showed a similar pattern. Italsowitnessed the highest evaluation oftreatment quality(80%),closely followed bythe figure for after-service(70%)andthat for hospital staff(68%).However, only half of the patientsgave positive feedback tothe time spent on waiting.

思路要点：Holly Ward(蓝色)+ Oak Ward(灰色)：整体满意度较高

- 这两个病区的患者，满意度整体较高

- 蓝色(Holly Ward)：

(1).大约90%的患者对hospital staff, quality of treatment和quality of aftercare满意

(2). waiting time满意度→75%，但在这个方面仍然超过其他两个病区

- 灰色(Oak Ward)：满意度呈现类似规律

(1). quality of treatment满意度最高(80%)，quality of aftercare排第二(70%)，hospital staff排第三(68%)

(2). waiting time：满意度仅为50%

【Body 2】

Nevertheless, Maple Wardwas relatively inferiorin such competition of evaluation. Itreceived positive ratingfrom 57% of the surveyed patients with regard to treatment quality,10% higher than the figure forquality of aftercare. The other two dimensions of evaluationshared a similar satisfaction rate,withapproximately 50%.

思路要点：橙色(Maple Ward)满意度都较低

- quality of treatment满意度→57%，比quality of aftercare的满意度高10%

- hospital staff、waiting time满意度相似，大约50%

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