北京
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3月23日22时27分，茉莉奶白通过官方微博发布道歉声明。声明中提到，近日收到顾客关于上海某门店饮品中发现异物的反馈后，公司立即成立专项调查组展开全面核查。经调取监控记录、复盘操作流程并与涉事门店沟通，确定此次问题源于门店操作流程疏忽，致使异物未被及时发现。茉莉奶白向所有消费者致以诚挚歉意。
茉莉奶白表示食品安全是经营核心，事件发生后，已立即联系受影响的消费者诚恳道歉并提供处理方案，目前涉事门店已闭店整改。
Molly Tea issued an apology through its official Weibo account on Sunday. The statement explained that after reviewing surveillance footage, assessing operational procedures, and consulting with the store in question, it was concluded that the incident resulted from lapses in the store's operational processes, allowing the foreign object to go undetected. As a result, the store has been temporarily closed for rectification.
事件回顾
3月22日，有网友爆料在上海一家茉莉奶白店铺购买的奶茶中喝出完整塑料袋，该事件引发广泛关注。
On Saturday, a netizen reported finding a complete plastic bag in a milk tea purchased from a Molly Tea store in Shanghai, sparking widespread attention.
据网友发帖称，吸管插入奶茶时感觉异样，撕开奶茶封口后，竟从杯子里抽出一个带有茉莉奶白产品标签的透明塑料袋。3月22日晚，该网友在评论区回应已收到1000元赔偿，但仍希望门店解释奶茶中出现塑料袋的原因。
According to the post, the customer noticed something unusual when inserting a straw into the milk tea. After tearing open the sealed cup, they discovered a transparent plastic bag with Molly Tea's product label inside the drink. On the evening of Saturday, the netizen commented that they had received 1,000 yuan in compensation but were still demanding an explanation from the store regarding how the plastic bag ended up in the drink.
图源：澎湃新闻
食品安全无小事。此次事件再次敲响食品安全警钟，企业不能仅靠事后赔偿平息风波，更需从源头强化操作规范与质量监管，以行动重建消费者信任。
来源：澎湃新闻
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