北京
据澎湃新闻，近日，有网友发视频称，茶饮品牌“爷爷不泡茶”门店员工与外卖配送人员发生肢体冲突。视频截屏显示，外卖配送人员面部出现血迹。
视频截图 图源：南方都市报
对此，8月8日，“爷爷不泡茶”官方微博发布情况说明称，网传视频对应事件发生于2025年10月9日。冲突系门店员工与外卖配送人员因取奶茶、催促等事宜起纠纷，由语言冲突上升到肢体冲突，最终已达成和解。
No Yeye No Tea, a Chinese tea beverage chain, has apologized after a video showing a physical altercation between a store employee and a food delivery worker resurfaced online, saying the incident took place in October 2025 and was later resolved through mediation.
According to The Paper, the video showed blood on the delivery worker's face. In a statement posted on Saturday, the company said the dispute began over the pickup of milk tea and repeated urging, escalating from a verbal argument into a physical confrontation.
情况说明称，近日，一则涉及门店员工与外卖配送人员发生冲突的视频在网络平台传播，引发公众关注。对于事件造成的不良观感与社会影响，以及给涉事配送伙伴、广大消费者带来的困扰，品牌深表歉意。
经核实，网传视频对应事件发生于2025年10月9日。冲突系门店员工与外卖配送人员因取奶茶、催促等事宜起纠纷，由语言冲突上升到肢体冲突。冲突发生后，门店伙伴第一时间报警，公安机关依法开展调查并组织调解。最终，双方达成和解，相关事项已妥善处理完毕。
The company said police were called after the incident and organized mediation, with both sides eventually reaching a settlement.
事件发生后，“爷爷不泡茶”即刻启动内部全面复盘，并对涉事门店负责人、涉事员工进行严肃问责处罚。
“爷爷不泡茶”在情况说明中表示，这起冲突的发生暴露其在门店现场管理、员工行为规范引导、突发事件应急处置能力上存在明显短板。对此，他们深刻自省、绝不推诿。
It said it had held the store manager and employees involved accountable and launched an internal review. The company acknowledged shortcomings in store management, employee conduct and emergency response, and expressed regret for the negative impact and inconvenience caused by the incident.
来源：澎湃新闻 中国新闻网
跟着China Daily
精读英语新闻
“无痛”学英语，每天20分钟就够！
特别声明：以上内容(如有图片或视频亦包括在内)为自媒体平台“网易号”用户上传并发布，本平台仅提供信息存储服务。
Notice: The content above (including the pictures and videos if any) is uploaded and posted by a user of NetEase Hao, which is a social media platform and only provides information storage services.
