顾客因“大盘鸡放土豆”报警？民警回应

大盘鸡是不少人都喜爱的大众美食，近日，上海市公安局宝山分局杨行派出所的90后社区民警陈嘉文，因为一次关于“大盘鸡里该不该放土豆”的调解意外火了。

A Shanghai police officer has won praise online after calmly resolving an unusual dispute over whether potatoes belong in Xinjiang's signature dish dapanji, or big plate chicken.

事情的起因说起来也很出人意料：

一名顾客在餐馆点了份大盘鸡，上菜后发现大盘鸡里有土豆，而他认为正宗大盘鸡里绝不该放土豆。而且，店里另一道土豆烧鸡块仅售38元，“加了土豆的大盘鸡”却要68元。

整整30元的差价，报警人觉得这属于“欺诈”行为，直接拨了报警电话。

The incident began when a customer ordered the popular dish at a restaurant but complained after finding potatoes in it, insisting that an authentic version should not include them. Pointing to a cheaper chicken-and-potato dish on the menu, the customer believed the price difference amounted to fraud and called the police.

网友评论

接警赶到现场的，便是上海市公安局宝山分局杨行派出所的民警陈嘉文。面对情绪激动的报警人，他先安抚对方的情绪。等对方平复些，再结合法律定义逐条解释：

法律上的欺诈是虚构事实、隐瞒真相来谋取不当利益。

但大盘鸡放不放土豆，没有法定的统一标准，每家店都有自己的配方做法，这属于店家的口味特色，算不上“虚构事实”。

此外，菜单明码标价挂在显眼处，下单属于自主消费行为，不构成“欺诈”。

法理讲完，陈嘉文又顺势递上情绪的台阶：“我懂你的感受，期待的菜端上来不符合预期，换谁心里都不痛快。如果你对这道菜还是不认可，我可以当沟通桥梁，跟老板再协商。如果你对结果依然不认可，也可以之后通过12315消费者热线维权。”

一旁的老板见状也主动退了一步，愿意免收这道大盘鸡的钱。

双方各退一步，报警人也同意了调解方案。

Chen Jiawen, a community police officer from Yanghang Police Station in Shanghai's Baoshan district, explained that recipes vary by restaurant and there is no legal standard defining whether the dish should contain potatoes. He also noted that the menu clearly displayed the prices, meaning the case did not constitute fraud.

Chen then offered to help mediate with the restaurant owner and informed the customer that consumer rights complaints could also be filed through the consumer hotline 12315. The owner agreed to waive the charge for the dish, and the customer accepted the settlement.

最后报警人还是把整盘大盘鸡都吃完了，临走还特意跟陈嘉文念叨：“你可得跟老板说说，让他去新疆调研一下，正宗大盘鸡哪有放土豆的！”

这场因土豆而起的纠纷，只是陈嘉文日常处置的诸多警情里的一个小小缩影。

陈嘉文坦言，每一通报警都必须认真对待，是因为不能排除另一种可能：“有时报警人可能身处危险场景，不便直接明说，会用这类不寻常的描述暗示我们。所以我们必须赶到现场查证，绝不能漏掉任何一次潜在的险情。”

Chen later said every police report must be taken seriously because unusual complaints can sometimes conceal real emergencies.

民警陈嘉文的暖心执法，让网友们纷纷留言点赞。

至于“大盘鸡里到底要不要放土豆”，这个话题的热度也未减，网友们纷纷加入讨论——

为此，陈嘉文打电话给了新疆的馕警官↓↓↓

答案揭晓：有土豆！

坐标新疆的网友发声力挺。

还有网友码字为大家科普了一番。

也有网友中肯地表示“不喜欢吃土豆也可不放”，毕竟“没有绝对标准”。

His patient handling of the case earned widespread praise online. As the debate continued, Chen contacted a police officer in Xinjiang Uygur autonomous region, who confirmed that potatoes are commonly included in the dish. Many netizens from the region echoed the view, while others said there is no absolute standard.

来源：中国青年报 青年报 新闻坊 警民直通车-上海

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