收到中国商家的小赠品，美国博主：是久违的“被在意”的感觉

近期，一段美国机械师的视频在社交平台火了。视频中，这位机械师分享说，他网购了一件中国的汽修工具，开箱时意外发现，竟有一副附赠的劳保手套。

这副来自中国工厂的手套，让他有了久违的“被在意”的感觉。

A video went viral on social media showing an American mechanic sharing his experience of unexpectedly receiving a complimentary pair of work gloves from a Chinese seller after purchasing automotive repair tools on Amazon.

The pair of gloves brought back a bittersweet sense of being "cared for".

机械师回忆道，自己年轻时美国商家常有购物送赠品的做法：买球星卡会获赠口香糖，买一打甜甜圈会多送几个小蛋糕，维修汽车时店家会顺手免费更换机油……

It reminded him of his younger days when buying trading cards always came with free gum, purchasing a dozen donuts often included a few extras, and auto repair shops routinely offered complimentary oil changes with other maintenance or repair work.

@Uncle Tony's Garage视频截图：“一款超出预期物美价廉的中国工具，让我们想起了曾经的美国。”

他表示，那时的美国商家是真的在意与客户建立长久关系。可如今，美国的商业环境变得精确而冰冷。

He recalled that back then, American businesses were more willing to offer such gestures, genuinely caring about building long-term relationships with customers. However, today, the business environment in the US has become more impersonal.

“如今（美国）商家对消费者，再也没有半点感恩。现在完全是另一副模样，一切都冷酷至极。而遗憾的是，这个国家的年轻人已经把这当成了理所当然的常态。”他说。

It's something that we've completely lost track of in this society. There is no thank you from business to consumer anymore. Now is the exact opposite: everything is absolutely cutthroat. And unfortunately, that's what the younger people in this country have come to accept as the norm.

“但有中国商家想到了这一点：我们卖的是汽修工具，它是用来拆离合器的，这活儿通常会很脏，所以不管是谁做这个活儿都需要一副干净的新手套。这才是做生意本该有的样子。”

But the point is, somebody in China had the thought. We made this puller. It's used for clutches; clutches are a dirty job. So, here, whoever's doing that will appreciate a fresh new pair of gloves. This is the way business is supposed to be.

许多外国网友也在视频下留言表示有着相似的感受。

Many netizens also commented on the video, expressing similar feelings about the changes in the current US business environment.

我以前在一家五金和管道公司工作，他们总是会在发货的纸箱里放上小包糖果。二十多年过去了，这件事至今仍让我记忆犹新。

还有网友分享了来自中国商家的各种小赠品。

我在亚马逊上买了一个中国制造的替换组件，用于我的燃气水泵。才10.99美元，还附赠了安装螺丝、橡胶手套和一个很好的扳手！

在中国，购买键盘时会附赠一个键帽拔取器；购买电脑机箱，会附带螺丝刀和扎带；购买CPU散热器，会附赠导热膏；买橙子会送剥皮器；买坚果会送开壳器；买手机会附带屏幕保护膜。

除了赠品手套，网购的汽修工具的质量也让这位美国机械师十分惊喜：“本以为如此低价，当一次性工具也值了，结果发现可以用好多年。”

Beyond the heartwarming gesture of receiving the gloves, what also impressed the American mechanic was the quality of the automotive repair tools he purchased. He mentioned that, given the good price, he initially thought that even if they were disposable, it would be worth it — yet they proved to be durable enough to last for years.

@Uncle Tony's Garage视频截图

人民日报发文称，这就是今日中国制造的“新剧本”的体现：不光产品硬核，还顺手把情绪价值拉得满满的。卖的不仅是商品本身，还有一种服务意识。将服务深度嵌入制造业产品的全生命周期，已成为中国制造转型升级的重要特征。

Nowadays, products made in China are not only reliable in quality but also rich in emotional value. They are more than just commodities; they convey a customer-focused service philosophy.

中国制造的“温度”早已超越了物理意义上的冷暖，传递出人人都期待的涵义：“我懂你，我在意你。”

来源：21世纪英文报 人民网 @Uncle Tony's Garage

跟着China Daily

精读英语新闻

“无痛”学英语，每天20分钟就够！