女乘客地铁上用围巾擦地！本人回应

12月3日，江苏苏州一女子坐地铁时不小心将饮料洒在车厢里，她立刻蹲下清理。在自备纸巾用完后，又拿自己的围巾将污渍彻底擦干净。

A Suzhou Metro passenger has become the focus of widespread online praise after a video showed her squating on the floor of a subway car to clean up a spilled drink — using her own scarf when her tissues ran out.

网传视频显示，一位女乘客正蹲在地上用自己的围巾擦地板。

拍视频的乘客表示，这位女乘客的饮料洒了就用自己的围巾擦，其保持公共场所卫生的行为值得赞扬。

The video, widely circulated on Chinese social media, shows the woman carefully wiping the carriage floor with her scarf after accidentally knocking over her beverage. The passenger who filmed the scene said the woman "immediately began cleaning and even used her own scarf to make sure the area was spotless", calling her behavior "worthy of praise in a public space".

视频一经传播，评论区瞬间被温暖和赞扬淹没，网友纷纷为这位乘客点赞。

Once posted, the footage quickly went viral, with comments sections flooded by messages of appreciation. Thousands of netizens applauded the woman's sense of responsibility and the warmth reflected in her small but thoughtful gesture.

12月5日，苏州地铁官方发文，全网寻找这位女乘客。地铁方在发布的视频配文中称“为你点赞”，并表示，为了感谢这位乘客，特地为她准备了新的围巾，还要赠送一份文创大礼包和食堂餐券，欢迎这位女乘客私信联系地铁方。

On Friday, Suzhou Metro issued a public notice across platforms seeking to contact the woman, writing, "Thumbs up for you!" The metro operator said it had prepared a new scarf for her, along with a cultural gift pack and meal vouchers, and invited her to reach out privately.

12月7日，有媒体记者联系苏州地铁，工作人员表示这位女乘客已经找到了。地铁方正与她约定见面时间，届时将送出围巾与礼物。

Two days later, metro staff confirmed to reporters that the woman had been located and that plans were being made to meet and present the gifts.

另据苏州广播电视总台报道，这位女乘客姓顾，家住昆山，是苏州工业园区一家公司的职员。当天下班后，她买了杯饮料乘坐地铁准备回家，没想到不慎将饮料打翻。

According to local media, the passenger, surnamed Gu, lives in Kunshan and works in the Suzhou Industrial Park. She told reporters that she had simply finished work, bought a drink, and boarded the metro when the accident occurred.

用围巾擦奶茶的女乘客（图源：蟹视频）

顾女士表示，“自己也仅仅是做到了自己应该做的。正好某一个瞬间被捕捉，被热心市民分享和多平台传播，评论区也同样说明大家都是心存美好，相信善意，每个人都能用自己的一份力来守护每座城市。”

"I only did what anyone should do," Gu said. "It just happened to be captured in that moment and shared by kind-hearted people. The comments show that people believe in goodwill. Everyone can play a part in protecting the cities we live in."

为顾女士点赞！

来源：新华社 苏州发布 苏州广播电视总台

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