“三楼的小朋友们太吵啦，你们把他抓起来吧！”

图书馆水质不行。”“三楼的小朋友们太吵了，根本看不了书！”“为什么卫生间老没纸？”

最近，上海虹口区图书馆的读者留言本突然走红。上面的字迹从稚嫩到工整，诉求从卫生间缺纸到空调温度过高，五花八门的诉求充满生活气息。暖心的是，这些留言都得到了回复。

What sounds like a collection of everyday complaints has unexpectedly turned into a viral hit. A reader comment book at the Hongkou District Library in Shanghai has captured the public's attention — not just for the charming variety of comments it contains, but for the way the library responds to every single one.

事事有回应 这里的留言本火了

有小朋友在读者留言本上提问：“为什么卫生间老‘事’没纸？”（还有读者暖心纠正错别字，“事”应为“是”。）

图书馆反馈：“保洁人员已加强巡视，各楼层服务台也提供卫生纸供读者随时取用。”

One child left a message asking, "Why is there 'allways' no toilet paper?" (Another reader even corrected the child's mistake, pointing out that "allways" should be "always".) The library responded: "We've increased restroom patrols, and all service desks have toilet paper available for readers."

有读者提出：图书馆饮水机水质不行，没有达到净水标准，望改进。

图书馆委托两家机构检测水质，并将完整的合格报告附在留言，用科学数据回应读者关切。

When a reader complained that the water dispenser "didn't meet purification standards," the library commissioned two independent tests, then attached the full certified reports right beside the note.

有读者留言：自习室没有走廊凉快。图书馆兼顾国家规定和实际情况，做出了说明和调整，并建议读者，如果体感不舒服，可以选择远离窗户或太阳直射的区域。

Another note pointed out that the self-study room felt hotter than the hallway. The library explained the balance between government temperature regulations and user comfort, and advised readers to choose spots away from sunlit windows if they feel too warm.

一位上自习的中学生读者被小朋友们的喧哗声搞得很苦恼，于是十分形象地画出了小朋友们打闹的过程，呼吁图书馆“把他们抓起来吧”。

A high-school student trying to study was driven to draw a comic of noisy children running around the third floor, begging librarians to "arrest them".

虽然留言者的年纪不大，但图书馆并没有一笑置之。馆方回复：会加强巡查，提醒家长并引导孩子降低音量。

为了降低小读者吵闹跑跳造成的影响，图书馆还在3楼专门设立了儿童阅读区。这里均采用圆角阅览桌，让小朋友们拥有更安全的阅读环境。上海虹口区图书馆副馆长周晔介绍，读者进入少儿图书的阅览区有两道门，这样可以尽量避免影响到外面的成人读者。

The library didn't laugh it off. Instead, they promised to step up patrols, remind parents to keep kids quiet, and designated a special children's reading zone on the third floor, furnished with rounded-corner tables for safety and to reduce noise.

留言本已设置15年

简单问题3天内就能给答复

读者与读者间的互动，读者与图书馆间的互动，让不少网友觉得温暖又可爱。

周晔介绍，自2010年开馆起，虹口区图书馆就设置了意见箱和留言本，各楼层工作人员会定期查看，根据内容流转到对应的业务部门进行处理，如今汇总的读者问题已经放满了一本风琴夹。

The Hongkou District Library has been keeping these suggestion books since it opened in 2010. Staff check them regularly, forwarding each note to the relevant department.

简单的问题，图书馆会尽量在3天内答复，复杂问题会多用些时间调研。周晔坦言，他们能够件件有回复，但不一定能件件都落实。比如，曾有读者希望放置微波炉，但图书馆出于防火安全考量果断拒绝了。

" We try to reply to simple issues within three days, " explained deputy director Zhou Ye. " More complex problems may take longer research. We can ' t promise every suggestion will be implemented, but we do promise a response. "

周晔还提到，去年8月图书馆改造后，他们将留言本的位置从每层的服务台改放到了走廊尽头，没有工作人员在旁管理，更方便读者写下内心真实建议。此外，这个位置还靠近开水房，来来去去顺手翻看和写留言的人也更多了。

Last year, after a renovation, the comment book was moved from the service desk to the end of each floor's hallway, near the hot water room. This quiet, unstaffed location encourages more candid feedback and casual browsing from passersby.

读者留言也在改变着图书馆面貌。改造后的图书馆增设了休息区域，本想模拟便利店“即吃即走”的模式，只放高桌，不放椅子，但收到读者希望放置椅子的呼声后，高脚椅还是安排上了；一位老先生觉得木质椅子拖来拖去声音太大，静音脚垫也配上了……一页页答复中，让大家看到了读者“被倾听、被重视”的诚意。

And it's not just talk — feedback has led to real changes. After readers requested chairs in a new standing-only rest area, the library added high stools. When an elderly patron complained that dragging wooden chairs made too much noise, the library added rubber foot pads. Page by page, the replies reflect a culture of listening and care.

事事有回应，件件有着落。是负责，更是诚意。你有没有类似的经历？看到过哪些暖心的留言本？快来评论区留言分享吧。

编辑：李涵萌

实习生：张馨元

来源：央视新闻

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