订“五一”期间酒店，因 “店老板离世” 被退房？当地通报

“五一”小长假将至，酒店预订纠纷却让部分消费者闹心。

4月27日，话题#登上热搜，引发网友热议。

As the May Day holiday approaches, a hotel booking dispute has dampened the travel plans of some holidaymakers.

On Monday, a topic titled "Woman forced to cancel hotel booking after staff claim owner died, only to see price double" trended on social media, sparking heated discussion.

近日，消费者张女士在社交平台反映，广西柳州胡同七号酒店无端违约，被商家以“老板离世、门店将查封”等离谱理由要求退订，疑似嫌早期预订价格过低，单方面毁约牟利。

图源：某社交平台

据张女士介绍，2月7日，她提前预订了柳州胡同七号酒店万达广场店5月1日至5日的房间，总价494.85元，计划五一期间前往柳州游玩。

4月23日，酒店突然致电，告知其老板已于三月离世，因背负巨额外债面临法院查封，门店四月即将关停，无法承接五一住宿订单，催促她尽快申请退款，并主动推荐其他住宿。因担心五一房源紧张，张女士取消了该酒店订单，随后预订其他酒店。

According to a woman surnamed Zhang, she booked a room at the Wanda Plaza branch of Liuzhou Hutong No 7 Hotel for May 1 to 5 at a total cost of 494.85 yuan, planning a trip to Liuzhou during the holiday.

On Thursday, the hotel contacted her, claiming that the owner had died in March and left behind significant debts, which led to a court-ordered seizure of the property. The hotel said it would close in April and could not honor May Day bookings. Staff urged Zhang to request a refund and offered to recommend alternative accommodation. Concerned about limited availability during the peak travel period, Zhang canceled the booking and reserved another hotel.

面对这套荒诞的说辞，张女士心生疑虑，随后联系订房平台核实情况，并将涉事酒店与她微信通话的相关记录提供给平台作为证据。平台回复，该酒店运营正常，五一房源正常对外售卖。

经协调，平台答应等张女士在其他酒店入住结束后，退还她九百多元差价，并对涉事酒店进行调查。

Questioning the explanation, Zhang contacted the booking platform and provided records of her WeChat conversations with the hotel. The platform responded that the hotel was operating normally and was still accepting reservations for the holiday period.

Following mediation, the platform agreed to cover the price difference, more than 900 yuan, after Zhang checks into her new hotel, and said it would look into the case.

另据经视直播，4月27日，记者致电该酒店咨询订房。工作人员表示，酒店目前正常营业，日常房源可线上直接预订，但五一期间房源已全部订满。张女士之前预订的房间在相关平台已显示满房，房价一晚569元。

Separately, a reporter contacted the hotel on Monday to check room availability. A staff member said the hotel remained open and that bookings could be made online, adding that rooms for the May Day holiday were already fully booked. The room Zhang had originally reserved was listed as unavailable on the platform, with prices shown at 569 yuan per night.

当记者问及老板离世、门店涉官司、强制客人退房等传闻时，前台工作人员均以“不知情”“刚入职”为由推脱。

4月28日，广西柳州市柳南区市场监督管理局发布情况通报：

2026年4月27日，网上出现辖区内“柳州胡同七号酒店（万达广场店）”存在以不实理由欺骗消费者退订房间后房价大幅上涨的信息。

我局对此高度重视，第一时间成立工作组，立即对该酒店进行调查。经初步核实，该酒店存在涉嫌违反《中华人民共和国价格法》《明码标价和禁止价格欺诈规定》等相关法律法规的行为，我局已立案调查，并将依法依规严肃查处。

不少网友表示，自己曾遇到过类似情况，商家要求退房的借口“五花八门”，并呼吁有关部门尽快整治。

Many social media users said they had experienced similar situations, accusing some businesses of fabricating excuses to force cancellations, and called for stronger regulatory oversight.

辽宁京阙律师事务所律师王铎分析认为，从法律角度来看，消费者通过平台下单并支付成功后，即与平台或酒店形成了有效的合同关系。《中华人民共和国民法典》规定，依法成立的合同受法律保护，当事人应全面履行义务。平台或酒店以“价格错误”“房源不足”等非不可抗力原因单方面取消订单，构成根本违约。消费者有权要求其继续履行合同，即按原订单入住或赔偿损失。

你在预订住宿时还遇到过哪些问题？评论区聊聊。

来源：中国青年报综合经视直播、羊城晚报、网友评论、此前报道等

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