商务英语会话必备口语（投诉索赔篇）

英语作为一门语言，其主要作用就是为了进行日常的交流。因此，口语作为交际的一个重要方式，在各类商务场景中显得尤为重要。这期整理了【投诉索赔】场景中常用的口语表达，快马住学习起来吧~

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投诉索赔

If you fail to make the shipment soon, we'll cancel the order.

如果你们不能近期发货，我们将取消订单。

I'd like to complain of the damaged goods.
我方由于货物被损向你方投诉。

We're sorry to say that we are dissatisfied with the state of the goods.
很遗憾，我们对商品状况不满。

Upon examination, we found the goods are not up to the standard of the sample.
经检验，我们发现货物达不到样品的标准。

The goods sent are inferior compared to the original sample.
所发送的货比原样品差。

Could you please send them back to us at our expense?
你能将受损的货品送还我们吗？运费由我方承担。

Who'll bear the freight?
运费由谁来承担?

We have a complaint about quality.
我们要起诉质量问题。

We have to file a claim on you.
我们不得不向贵方提出赔偿。

The goods you sent are not up to the standard.
你们发运来的货物不符合标准。

I don't think the responsibility should rest with us.
我认为责任不在我方。

We can only take on so much.
我们只能承受这么多。

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