买错火车票，可限时免费退！12306上线新功能

1月19日起，铁路12306平台（含网站、App等，下同）推出旅客误购限时免费退票服务，旅客通过铁路12306平台购买乘车日期为2月2日及以后火车票时，如误购车票在购票支付成功30分钟内且在开车前4小时以上，购票人可线上自助办理退票，不收取退票费，将进一步提升旅客购票体验。

Starting Jan 19, the national railway ticket platform 12306 has introduced a free refund service for passengers who accidentally buy the wrong ticket. The move is designed to improve the digital booking experience for travelers, and is available on all of 12306's digital channels, including its website and mobile app.

Under the new policy, passengers who purchase a ticket for travel on or after Feb 2 through 12306 may cancel it online without charge, provided the refund is requested within 30 minutes of payment and at least four hours before the scheduled departure.

• 购票人如使用电子支付购票，票款将按原渠道退还；

• 如使用积分购票，将按原渠道返还积分，返还积分的有效期不变；
  

• 同一购票人在一个自然日内限办1个订单误购免费退票业务，改签车票、预约或候补购票等不办理此业务；

• 目前铁路部门实行阶梯式退票政策，在规定免费退票时间内办理退票的，不占用误购免费退票次数。

- Payments made electronically will be refunded through the original channel.

- Tickets bought with reward points will have the points fully reinstated, with no change to their validity period.

- Each passenger is limited to one free mistaken‑purchase refund per calendar day. The service does not apply to ticket changes, advance reservations or waitlisted bookings.

- The new refund service operates alongside the existing tiered refund policy; refunds processed within other free‑refund periods do not count toward the daily mistaken‑purchase limit.

此外，如果旅客在线下售票窗口发生误购，须当场提出，工作人员会及时帮助旅客换发新票。

For errors made at station ticket counters, passengers must notify staff immediately to arrange an on‑spot ticket exchange.

来源：央视新闻微信公众号 中国铁路

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